Warranty & Return
Gonakart offers a 60 days seller warranty to all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for warranty period.
All the products sold by us are brand new and are dispatched in same package as provided by the supplier. The warranty of products will be applied as mentioned in the listing.
You are required to notify us within 7 working days post-delivery if in unlikely situation that the product arrives damaged of faulty. With the detailed description, you are requested to provide images or a short video clip (depending on the nature of issue) focusing of the concerned area in order to process the claim further. Once the concern is assessed and approved by the customer service department, we shall contact you for further return, replacement and refund process. Please do not proceed the return without our confirmation/approval.
Restocking fees plus return freight will be subtracted from refund in case of change of mind, item not as expected, size issue (despite given dimensions). The return should be dispatched within 5 days after receiving the approval from Gonakart .
Refund would generally take 2-3 working days to process, we shall notify you once refund has been processed. However, please allow 5 additional working days for the financial department to process the transaction.
The replacement would take maximum 3-5 working days to dispatch after the confirmation, depending on the availability of the stock. In case of delay in confirmation, the dispatch time may vary.